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Troubleshooting

This section provides answers to some of the more common issues associated with Synergy.

For answers to a wider range of possible issues, consult the Frequently Asked Questions section.

 

Database Questions (SQL/Data Storage)

When I create a New Database from SyenrgyConfig, I get a TargetInvocationException message?

Synergy does not work after a Microsoft SQL update?

When I browse to Synergy I see text with SQL login or connection errors; or the SyenrgyData Service is showing SQL login or connection errors in the Application Event Log; what can I do?

 

Network, E-mail, Connection and Device Questions

There is no data arriving from my Selsium Base, or my ARB Module shows no Alarm screens, what can I do?

 

User Interface & Browser Questions

Graphs are not displaying properly, and/or date time pickers not working with Internet Explorer?

Date Time Pickers not Working

Blank Graphs on Internet Explorer 10

Synergy does not display properly in my browser after an upgrade?

Fields Sunken and/or Display Incorrectly after Upgrade