Contents
Email Alerts
The Synergy System enables Users to use password authenticated logins to the Customer’s SMTP Server.
The password is stored as encrypted data, using a machine specific key; therefore, moving Synergy data from one machine to another will break the key and the password will need to be reset using the E-Alarm Configuration screen in a browser.
If required, and if a suitable POP3 or IMAP email Server is available, the Synergy system can be configured to enable the use of email replies to acknowledge Alarm Alerts.
To Create an E-mail Alert Group
Adding External Contacts to the Email Alert Group
To Create an E-mail Alert Group
1.Select E-Mail Alert Group from the User Alerts main menu entry. See Figure 595 below:
Figure 595
•The Create Email Alert Group window is displayed. See Figure 596 below:
Figure 596
The window's four tabs allow an Email Alert Group to be defined:
From the Create Email Alert Group window, User Groups can be created and configured to receive automatic notification of active Alarms by Email Alerts as follows:
1.Define the Email Alert Group's Details.
Select the Group tab and:
i.Enter a name for the User Group into the Group Name: field.
This can be something that makes sense to the Site in question or something related to the function. For this example we will call the group, “Service Email” this will be a group that sends email Alarms to the service engineers.
ii.Enter a subject title for the Email into Email Subject: field.
For this example we will call it “System Alarm on IMC Site” this would then alert the engineer in the email subject that they were getting an Email about an Alarm condition on that Site.
iii.Enter an Acknowledge Timeout value.
This defines the length of time that the system will wait for an acknowledgment email and should be entered in the format: 12:00:00 (This entry defining a 12 hour delay).
iv.Check the box next to Confirm Acknowledge if an acknowledgment Email is required.
v.If required, activate Round Robin mode, check the box next to Round Robin Enable:
When Round Robin mode is enabled, Email Alerts are initially sent to the first name/address in the list. If there is no response from the first name/address on the list within the time limit, the system sends the Email Alert to the next person in the list. This process is repeated, moving down the names/addresses on the list, until a response is received or emails have been sent to everybody in the list.
•With Round Robin mode enabled, you can enter a value for the length of time that the System will wait before sending the Email Alert to the next name on the list. This should be entered in the format: 00:15:00 (This entry defining a 15 minute delay).
| Note: | Emails sent in Round Robin mode are restricted to one Round Robin 'cycle' to prevent receiving multiple copies of the same alert email. |
vi.If required, a reply Email can be sent which will reset the Alarms.
•To activate this feature, check the box next to Email Reset Alarm.
vii.Select the Alarm parameters that Email Alerts are required for by checking the box, next to the required Alarm Condition, in the Alarms: section of the Create Email Alert Group window.
•Multiple selections can be made.
2.Select the Sensor/Transmitters that you require to be included in the Email Alert Group.
Select the Sensors Tab and:
i.Click on the underlined Add Sensors link (See Figure 597 below) to display the Add Sensors window. See Figure 598 below:
Figure 597
Figure 598
ii.Select the Zone containing the Sensors that you wish to to be included in the Email Alert Group from the Zone Name: drop-down list.
•As the Zone is selected, the Sensors associated with the selected Zone will populate the left-hand column (Source List:).
iii.Select the Sensors you wish to be included in the Email Alert Group from the left-hand column (Source List:).
iv.Click on the right-pointing arrow to move the selected Sensors to the right-hand column (Destination List:). These Sensors will be added to the Email Alert Group
•To move/select all Sensors from the Source List to the Destination List, click on the double right-pointing arrow.
•To deselect Sensors, highlight them individually in the Destination List and click the left-pointing arrow.
•To deselect all Sensors from the Destination List, click on the double left-pointing arrow.
See Figure 599 below.
v.Once you are happy with your selection of Sensors, select the Submit button at the bottom left of the Add Contacts window.
•The Create Email Alert Group window is populated with the selected Sensors.
Figure 599
3.Add System Contacts to the Email Alert Group
Select the System Contact tab and:
i.Click on the underlined Add Contacts link (See Figure 600 below) to display the Add Contacts window, see Figure 601 below:
Figure 600
Figure 601
ii.Select a Site containing the Contacts that you wish to to be included in the Email Alert Group from the Site Name: drop-down list.
•Contacts associated with the selected Site will appear in the left hand Source List: panel.
•If there are a large number of Sites/Contacts, the required Site/Contact can be found by using the Filter: fields.
To Add Contacts:
•To add a single Contact to the Email Alert Group, select a single Contact in the Source List: panel and click on the single the right-facing arrow to move the selected Site Contact to the right-hand Destination List: panel.
•To add all of a Site's Contacts to the Email Alert Group, click on the double arrow to move all of the selected Site's Contacts to the right-hand Destination List: panel.
| Note: | Further Sites can be selected from the Site Name: drop down list and their associated Contacts added to the Destination List: using the procedures above. |
To Remove Contacts:
•To remove a single Contact from the Email Alert Group, select a single Contact in the Destination List: panel and click on the single left-facing arrow to move the selected Site Contact to the Source: list.
•To remove all Contacts from the Email Alert Group, click on the double left-facing arrow to move all of the group's Contacts to the Source: list.
iii.Once you are happy with your selection of Sites/Contacts, select the Submit button at the top-left of the Create Email Alert Group window.
•The Create Email Alert Group window is populated with the selected Contacts and the Email Alert Group is created.
•To add Contacts to the system see Adding New Users.
Adding External Contacts to the Email Alert Group
There is an option to have email Alarms sent to non-Synergy Users or External Contacts.
To Select External Contacts:
1.Select the External Contacts tab.
2.Click on the underlined Add Contacts link to display the Add Contacts window, see Figure 602 below:
Figure 602
To Add External Contacts:
•To add a single External Contact to the Email Alert Group, select a single External Contact in the Destination List: panel and click on the single the right-facing arrow to move the selected External Contact to the right-hand Destination List: panel.
•To add all available External Contacts to the Email Alert Group, click on the double arrow to move all of the available External Contacts to the right-hand Destination List: panel.
To Remove External Contacts:
•To remove a single External Contact from the Email Alert Group, select a single External Contact in the Destination List: panel and click on the single left-facing arrow to move the selected External Contact to the Source: list.
•To remove all External Contacts from the Email Alert Group, click on the double left-facing arrow to move all of the Email Alert Group's Contacts to the Source: list.
3.Once you are happy with your selection of External Contacts, select the Submit button at the top-left of the Create Email Alert Group window.
•The Create Email Alert Group window is populated with the selected External Contacts.
•To add External Contacts to the System see Adding New Users.