Introduction to Synergy

•Browser Based Graphical User Interface (GUI)

•SQL Database

•Scaleable Application

•Data

•Radio Sensors and Loggers

•iSense Sensors

•Control Device Types

•Control Device Groups

•Physical Identifier (PID)

•Sites and Zones

•Sensor Data Viewing and Reporting

•Management and Monitoring of 3rd Party Control Equipment

Synergy can be provided as an A or a B install. Which one is appropriate needs to be decided before installing Synergy as each requires different pre-requisites to be in place.

•An A install puts the SQL database on the same Target Server (i.e. where data is sent to from the Control Devices) as the Synergy software.

If the Target Server does NOT have an existing Microsoft SQL Server instance and you do not wish to use and/or have an appropriate Microsoft SQL Server available on the LAN, then Synergy W700A / W706A is required.

•A B install puts the SQL database on another machine/server from the Target Server (i.e. where data is sent to from the Control Devices).

If there is an existing Microsoft SQL Server on the Target Server or LAN that you wish to use for Synergy, then Synergy W700B / W706B is required.

Data input to Synergy is mainly generated by wireless Hanwell Sensors and Loggers which collect data/readings at the Site

Synergy works with the Hanwell 12bit RL, ML and HL ranges of Radio Sensor Transmitters and Loggers.

Note: Synergy is not compatible with legacy 8 and 10 bit devices.

iSense Sensors

iSense sensors can be used to remotely collect and transfer sensor readings to the Synergy system via the cellular telephone network.

iSense sensors are handled as a special sensor in Synergy; they are not part of a Control Device Group and have a special PID value of zero.

Synergy collects iSense data by making an outgoing TCP/IP connection to the IMC Remote Data Service. As this connection is made to the standard HTTP Port – 8081 - on the IMC Remote Data Service, the System operates in the vast majority of cases with no need to make network or Firewall configuration changes.

Control Devices relay data acquired by the Sensors and Loggers to the Synergy Server by TCP/IP (Internet or Intranet), USB connector and cable or GPRS (mobile/cellular phone network).

The collected data is then stored in Synergy's associated SQL Database and made available for viewing via a Local Management Application or a standard Web Browser.

There are several types of Control Device (more maybe added in the future):

•SR2

SR2 (SR1) The SR2 is a network connected Control Device that collects data from radio sensors; it has a supplementary battery power supply to enable the collection and retention of data during a mains power outage. SR2s can also drive outputs – such as sounders and beacons – when an alarm condition occurs. Synergy will work with legacy SR2 devices. The SR2 Hanwell Smart Receiver/Controller is a network enabled receiver, designed for continuously monitoring environmental data from multiple points within a site, or across multiple sites, receiving and processing data signals from Hanwell radio and wired sensors. Additionally, the SR2 can be fitted with up to eight onboard probes and can be upgraded to a transceiver to both receive and re-transmit the data. •Each SR2 can handle data from up to 253 sensors and, as up to 16 SR2s can be run on a single system, up to 4048 sensors can be connected to a single system. •The SR2 logs all received data in its on-board 512kb memory. •The software continually interrogates the SR2 for the most recent data, and downloads the data according to user-defined logging periods to the server or operating PC from where software users can view live and historic data, produce reports and set alarms for both the data values and the rate of change of the data’s values. •An optional remote Receiver can be connected to improve radio reception in difficult areas. •Alarm relays are included. These can indicate that the readings are out of specification and can, optionally, be set to indicate a network failure. An MS BUS connection allows the SR2 to drive the Hanwell MS1000 Control System. Hardware Service SR2 Control Devices SR2 Control Device types connect to Synergy via their own Windows Service, known as a Hardware Service; other Control Devices, apart from CR2 USB Control Devices, are connected directly to/from the Synergy Data Service. •The SR2 Hardware Service can be local or remote to the Synergy Server. •The SR2 Hardware Service can handle connections to multiple SR2.

•CR2

CR2 Controllers receive and processes data signals from Hanwell radio and wired sensors and are designed for continuous monitoring of an entire system. •Received data is then logged and stored, pending transfer to a PC for analysis and archival storage. •The CR2 also signals alarm conditions via the front panel LEDs (should any sensor measure above or below individual pre-set levels). •Although the CR2 Controller has an extensive memory capacity, it is intended that the data is transferred to a PC for detailed interpretation and permanent storage. This can be done automatically or manually, at any time. •A built in GSM modem for remote communications is also available. •CR2 USB CR2 USB Customers converting from RadioLog can use their legacy CR2 USB devices to continue collecting sensor data. Hardware Service CR2 USB Control Devices CR2 USB Control Device types connect to Synergy via their own Windows Service, known as a Hardware Service; other Control Devices, apart from SR2 Control Devices, are connected directly to/from the Synergy Data Service. •The CR2 USB Hardware Service can be local or remote to the Synergy Server. •CR2 USB Hardware Services can handle connections to multiple Control Devices, which may themselves be distributed remotely. Each CR2USB device connected to a Synergy system requires a separate PC with the CR2USB Service installed.

•CR3 (CR2 NW)

•CR3 GSM

•ARB Unit

•SMS Module

•Selsium Base Receiver

Control Device Groups

•A Control Device Group is a named collection of one or more Control Devices and associated sensors.

•A Control Device Group defines the polling interval for Control Devices in the Group.

•CR2 and CR3 devices each have their own Control Device Group; whereas multiple SR2s can be used in a single group.

•Within a Control Device Group, all sensors and Control Devices must operate on the same frequency.

•This will only apply to multiple SR2s as single CR2 and CR3 Control Devices, and their associated sensors, in their own Control Device Group (see above) will only operate on a single frequency.

i.e: Groups of sensors and SR2s on the same frequency can be in one or more Control Device Groups; but a single Control Device Group must not contain SR2s and sensors on more than one frequency.

Physical Identifier (PID)

All sensors associated with a Control Device Group must have a unique PID in the range 1 to 254; e.g. there can only be 254 sensors in a Control Device Group (see iSense Sensors however).

Where a system uses multiple sensor frequencies, sensor PIDs can be duplicated/shared between different frequencies but the sensors on each frequency will need to be allocated to separate Control Device Groups.

Synergy has been designed to be able to accommodate Custom Plug-in Reports of information generated from, and related to, the System's Sensor/Transmitters.

•The reports can be tailored to the Customer’s individual specifications and generated at the click of an on-screen button in PDF format, with the option to have a .CSV data file attached.

Additionally, User Configurable Scheduled Reports can be generated and, once configured, be auto-generated on a daily, weekly or monthly basis and sent to the User by email.

•Scheduled Reports can be downloaded and saved in PDF format.

Your Company Logo can be automatically added to any standard (PDF or RTF) report.

Four types of Report are available:

•Summary Reports

•Calibration Reports

•Exception Reports

•Scheduled Reports

User Alerts provide automated Alert notifications; delivered via Email, SMS or both.

Email Alerts

The Synergy system enables the use of password authenticated accounts to login to SMTP & POP3 / IMAP servers. Synergy can also be set to use SSL / TLS to secure email server connections.

The email account password is stored as encrypted data, using a machine specific key; as such, moving Synergy data from one machine to another will break the key and the password will need to be reset using the Email Alert Global Settings screen in a browser.

If required, assuming a suitable POP3 or IMAP email server is available, the Synergy system can be configured to enable the use of email replies to acknowledge Alarm alerts.

Synergy’s Email Alert Groups system is very flexible, allowing multiple groups to be set up with different sensors, alarm types and active days or times for sending SMS alerts to various recipients. Different recipients can be set to receive SMS for different alarm types on the same sensor and / or for alarms occurring at different times of the day.

Alerts can also be emailed for various system events (see below).

SMS Alerts

When used with an SMS Module, Synergy can send SMS alerts in response to sensor alarms, various system events (see below) and power or network communications failure.

Synergy’s SMS Alert Groups feature is very flexible, allowing multiple groups to have different sensors, alarm types and active days or times, for sending SMS alerts to various recipients, to be defined.

•Different recipients can be set to receive SMS for different alarm types on the same sensor and/or for alarms occurring at different times of the day.

Email / SMS System Alerts

System Alerts can be sent (via Email or SMS) in response to:

•System Start up (includes previous System Shutdown information);

•Login Fail;

•System Edit;

•Hardware Events (e.g. an SR2 going offline).

•System Stop Alert

Synergy is a web-based product, with a number of backend services, running on a server; a User closing the programme cannot shut it down.

However, there are three possible shutdown scenarios:

•Software failure;

•Administrator action;

•Power failure.

In order to facilitate fast shutdown, reducing the risk of consequential data loss, following one of the above three scenarios, the Data Service detects and writes details of a shutdown to an XML file.

This file is then used to generate an Activity Log entry, which the Data Service will then send as part of a System Start Up SMS / Email Alert when the System is next started.

The Synergy Management Tools  are a collection of applications that enable Synergy Administrators direct access to the Synergy Server to perform Communication setup and Configuration tasks, that cannot be performed from a browser, on the Synergy Server or computers on the LAN local to the Synergy Server.

Synergy Remote Management Tools enable Synergy Administrators to communicate with and perform Communication setup and Configuration tasks on computers that are remote from the Synergy Server.

For example, Synergy Remote Management Tools would enable Synergy Administrators to synchronise sensors and setup SR2s on computers that are remote to the Synergy server.